Robots in hospitality

Automation in the hospitality industry: from restaurant robot to hotel robot

Robots in the hospitality industry are one of the most effective forms of technological hospitality. In fact, the presence of a robot in the hospitality industry can help achieve a high level in terms of guest satisfaction. More and more companies are adopting these autonomous smart services, which is why we take a brief look at these hospitality robots in detail. At Fulin Robots, you have come to the right place to purchase various hospitality robots. From the hotel robot to the robot waiter and from a restaurant robot to the operating robot: you will undoubtedly be right with us. But what benefits can you as an owner expect when using robots in the hospitality industry? Fulin Robots explains a few things to you.

What exactly are robots?

Let’s start by explaining exactly what robots are. In the broadest sense, robots include all devices and systems made to perform a range of specific tasks with unparalleled precision and efficiency. For example, consider robots made to perform work on an assembly line. There are also machines made to create extremely complex parts in just a fraction of the time it would take a human to do so. In the hospitality industry, the main purpose of robots is to improve the overall guest experience. As such, this can be accomplished in a variety of ways.

Why is a robot becoming increasingly popular in the hospitality industry?

There are several reasons why the “robots in hospitality” trend is gaining momentum. From a financial point of view, this form of hospitality technology is becoming cheaper and cheaper to deploy and, as a result, even smaller businesses, such as standard restaurants, can benefit. However, it is important to keep in mind that customer requirements are gradually changing. With wireless connections and near-constant smartphones, guests expect a phenomenal level of service throughout their stay. To some extent, that includes the presence of technology, such as a waiter robot, an operating robot, a robot waiter or a serving robot. It makes sense, then, that managers are flocking to take advantage of the competitive advantages that hospitality robots can offer.

A few examples of robots in the hospitality industry

As you can most likely imagine yourself, there are countless robots the come up with, each with its own purpose. For that reason, we list below several hospitality robots for you to get an idea of the most commonly used robots in hospitality.

1. Robots tasked with greeting guests.

A restaurant robot is placed in a strategic place in the restaurant, so that this hospitality robot can answer common questions there. These types of robots are therefore sometimes called a company’s ambassador. The locations where these robots are often placed are, for example, at the entrance or around the bar. Thus, the restaurant robot can direct guests in the right direction or recommend a particular type of food or drink, for example. These robots appear almost human, so guests experience a warm and welcoming feeling. As such, they are ideal for assisting guests, especially when there is little or no staff available due to busy times.

2. Robot to clean restaurant

Something that is obviously very important in a restaurant is hygiene. That is why there are now hospitality robots that can do their part in this as well. There are several options you can think about as a manager of a restaurant when it comes to hygiene. The restaurant robot can help you clean the tables. There are robots that are specially made to disinfect surface surfaces and these robots have only become more popular in the corona era.

There are also robots that focus on generic services, such as picking up dirty dishes. Guests are thus quickly and adequately provided with a piece of service, which increases guest satisfaction. Last but not least, the pressure on “regular” staff is drastically reduced as a result. Robots in the hospitality industry that clean the floor are also popular. These robots can independently go to a table when guests have left, guaranteeing the new guests a clean place to sit and thus eat hygienically. These robots are already being used in many people’s homes, and the hospitality industry today is also seeing the benefits of this concept.

4. In addition to table service, hospitality robots can also function as waiters

Robots can even take over the duties of waiters. For example, some robots can be set to a fixed route, while the other hospitality robots can move freely through the restaurant. The serving robot then takes orders, but can also bring orders to customers’ tables like a real serving robot. Such robots in the hospitality industry can help reduce labor costs, without sacrificing quality and thus customer satisfaction.

5. Robots in the hospitality industry that can cook.

Moreover, there are hospitality robots that can cook meals for guests. Such “machines” can be programmed to create very complex dishes. For example, think of gluten-free or just low-calorie dishes for people who are allergic to certain things. In addition, these catering robots can come in handy when very large orders need to be prepared, so you don’t have to employ too many staff for this. That, in turn, helps when it comes to reducing labor costs.

More marketing trends in the hospitality industry

Technological innovations are changing the entire guest experience in the hospitality industry in the future. Consider, for example, service automation, facial recognition systems, robots and the presence of artificial intelligence. These are some of the reasons why many a hospitality manager needs to be well aware of such developments. After all, things could happen very quickly in the near future.

Robots in the hospitality industry are transforming guests’ experiences in the restaurant. As these smart machines evolve, they will undoubtedly have a greater impact on the company’s current processes. Whether it is a “standard” restaurant robot, a serving robot or an operating robot; guests will also increasingly encounter hospitality robots. It is therefore wise for management to fully understand the benefits of these technological marvels and consider implementing robots in the company.

Examples of companies already using this type of hospitality technology

As described earlier, there are numerous benefits to modern robots in the hospitality industry. Below we provide two examples of companies that are already taking full advantage of these benefits. No doubt about it: these examples are just the beginning of a rapidly growing trend throughout the hospitality industry.

Robots take on luggage at the Sheraton in Los Angeles

The Sheraton in Los Angeles has a smart and automated edge. In fact, management has placed robots in strategic positions throughout the hotel to better serve the needs of their guests. The daily duties of these robots include greeting new guests, handling luggage, escorting guests and providing room service. During peak season, the presence of these robots is invaluable to the hotel chain.

Alibaba’s robot hotel

Alibaba’s FlyZoo Hotel has been dubbed the “hotel of the future,” and that’s thanks to the presence of its numerous robots. With a customized mobile app, common items such as check-in and access via facial recognition are drastically streamlined. This technology primarily uses AI (Artificial Intelligence). Voice-controlled room service robots are assisted with the presence of autonomous smart machines, which can also provide room service to guests.

What are the benefits of robots in the hospitality industry?

One of the main advantages is the unparalleled degree of internal automation. As a result, “regular” staff have their hands free for tasks that specifically focus on guests. Moreover, robots in the hospitality industry can perform functions no less than 24 hours a day, which would otherwise be impossible for employees to accomplish. The many tasks are also performed with necessary and higher precision, and finally, the presence of robots gives a reastaurant a sophisticated, modern look, which can be very appealing to guests. Below we list some other benefits of catering robots for you.

Catering robots are never sick

Hospitality robots can work anytime, including evenings and weekends

Hospitality robots never ask for time off

Hospitality robots will never ask for pay raise

Hospitality robots are never late

Are there any drawbacks to automation in the hospitality industry?

Of course there are not only advantages associated with robots in the hospitality industry. Obviously, there are also some disadvantages to automation of the hospitality industry. Some tasks will still have to be done by a human being. Think for example of questions that are not pre-programmed. Another pitfall is the fact that many guests will still pass on different preferences to a human server during their meal. This is not possible with catering robots. In addition, guests may not appreciate the somewhat “cold” nature of hospitality robots. Unfortunately, even the most advanced robots are not currently advanced enough to appear as human and personable as regular staff.

Why contactless payment has become the new standard

Contactless payment methods are becoming increasingly important, especially in the hospitality industry. This is because contactless payment is a streamlined way to confirm reservations and, of course, to pay for services. This makes the entire payment process not only much simpler, but also a lot faster. Contactless payment methods are not only extremely user-friendly, but also many times safer than cash payments.

What are the benefits of mobile check-in apps for the hospitality industry?

Contactless payment is becoming more common and increasingly important, but mobile check-in and ordering apps are also becoming more popular. There are many benefits associated with mobile check-in and ordering apps. Think for example of an improved customer experience and faster service, but also the possibility to add very specific offers to the app. In this way, you will be one step ahead of your competition as a restaurant owner at all times!

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Do you want to experience the benefits of robots in the hospitality industry?

Is automation in the hospitality industry exactly what you are looking for? And would you like to experience the benefits of robots in the hospitality industry for that reason? Then it is possible to request a no-obligation quote from us to see if it is really something for your company! Of course, you also have the option of contacting us to gather all the information you need about our hospitality robots. You can use our contact form and in addition it is possible to call or email us. Our phone number is 036-7601176 and by mail we can be reached at Our specialists will then provide you with all the necessary information, after which together we will try to find the robot that suits you best!