Robots in the Hospitality Industry
Automation in Hospitality: From Restaurant Robots to Hotel Robots
Robots in the hospitality industry are one of the most effective forms of technological hospitality. The presence of a robot in the sector can help achieve a high level of guest satisfaction. More and more companies are adopting these autonomous smart services, which is why we are taking a closer look at these hospitality robots. At Fulin Robots, you are at the right place to purchase various hospitality robots. From the hotel robot to the robot waiter and from a restaurant robot to the service robot: we’ve got you covered. But what benefits can you expect as an owner when using robots in the hospitality industry? Fulin Robots explains a few things to you.
What Exactly Are Robots?
Let’s start by explaining what robots actually are. In the broadest sense, robots include all devices and systems designed to perform a series of specific tasks with unparalleled precision and efficiency. This includes, for example, robots built to work on an assembly line. There are also machines designed to create extremely complex components in just a fraction of the time it would take a human. In the hospitality sector, the main goal of robots is to enhance the overall guest experience. This can be achieved in various ways.
Why Are Robots in Hospitality Becoming More Popular?
There are several reasons why the trend of ‘robots in hospitality’ continues. From a financial perspective, this form of hospitality technology is becoming cheaper to implement, allowing even smaller businesses, such as standard restaurants, to reap the benefits. It is important to keep in mind that customer expectations are gradually changing. With wireless connections and nearly permanently present smartphones, guests expect a phenomenal level of service throughout their stay. This includes the presence of technology such as a robot waiter or service robot. It is therefore logical that managers are massively opting for the competitive advantages that hospitality robots can offer.
A Few Examples of Robots in Hospitality
As you can probably imagine, there are countless robots, each with their own mission. Therefore, we’ve listed different hospitality robots below so that you have an idea of the most commonly used robots in hospitality.
1. Robots Tasked with Greeting Guests
A restaurant robot is placed strategically in the restaurant so that this hospitality robot can answer common questions. These types of robots are sometimes referred to as the ambassadors of a company. They are often positioned at locations like the entrance or around the bar, where they can direct guests in the right direction or recommend a certain type of food or drink. These robots appear almost human to give guests a warm and welcoming feeling. They are ideal for communicating with guests, especially when there’s a shortage of available staff due to high demand.
2. Robots for Cleaning the Restaurant
Something naturally very important in a restaurant is hygiene. That’s why there are hospitality robots nowadays that can also contribute in this area. There are various options hospitality managers can consider regarding hygiene. For example, a restaurant robot can help with cleaning tables. There are robots specifically designed to disinfect surfaces, and these robots have become increasingly popular since the pandemic.
Moreover, there are robots focusing on generic services, such as collecting dirty plates. This way, guests quickly and effectively receive services, increasing guest satisfaction. Also vital: the pressure on the ‘regular’ staff is drastically reduced as a result. Robots in hospitality that clean the floor are also popular. These robots can independently go to a table once the guests have left, ensuring new guests always have a clean place to eat hygienically. These robots are already used by many at home, and the hospitality industry now sees the benefits of this concept too.
3. Hospitality Robots with Table Service
Some robots are designed to offer guests tailor-made services. These little wonders are supplied with food from the kitchen before delivering it to a specific table. This not only ensures that all meals are delivered fresh and on time, but the staff also has more time to interact with guests. This, in turn, leads to a positive experience for the customers: a win-win situation!
4. In Addition to Table Service, Hospitality Robots Can Also Function as Servers
Robots can even take over the tasks of servers. Some robots can be set on a fixed route, while others can move freely around the restaurant. The service robot takes orders and can also deliver them to customers’ tables like a real server robot. Such robots in the hospitality sector can help reduce labor costs without compromising quality and customer satisfaction.
5. Hospitality Robots That Can Cook
Furthermore, there are hospitality robots capable of cooking meals for guests. Such ‘machines’ can be programmed to make very complex dishes. Think, for example, of gluten-free or low-calorie dishes for people with certain allergies. Additionally, these hospitality robots can be handy when preparing very large orders, so you don’t have to employ too much staff for this. That, in turn, helps reduce labor costs.
More Marketing Trends in Hospitality
Technological innovations are changing the entire guest experience in the hospitality industry. Consider service automation, facial recognition systems, robots, and the presence of artificial intelligence. These are some reasons why many hospitality managers should stay well-informed about such developments. It could all happen quite quickly in the near future.
Robots in hospitality are transforming guests’ experiences in restaurants. As these smart machines evolve, they are bound to have a greater impact on current company processes. Whether it’s a ‘standard’ restaurant robot, a server robot, or a service robot, guests will increasingly encounter hospitality robots. Therefore, it’s wise for management to understand the benefits of these technological marvels and consider implementing robots in the company.
Examples of Companies Using This Type of Hospitality Technology
As previously mentioned, there are countless benefits to modern robots in hospitality. Below, we provide two examples of companies already taking full advantage of these benefits. There’s no doubt: these examples are just the beginning of a rapidly growing trend in the entire hospitality sector.
Robots Handle Luggage at the Sheraton in Los Angeles
The Sheraton in Los Angeles has a smart and automated edge. The management has placed robots in strategic positions throughout the hotel to better meet the needs of their guests. The daily tasks of these robots include greeting new guests, handling luggage, guiding guests, and providing room service. During peak season, the presence of these robots is invaluable to the hotel chain.
Alibaba’s Robot Hotel
Alibaba’s FlyZoo Hotel is also known as the ‘hotel of the future,’ thanks to the numerous robots present. A custom mobile app streamlines common tasks like check-ins and access via facial recognition. This technology primarily uses AI (Artificial Intelligence). Voice-controlled room service robots are assisted by autonomous, smart machines that can also provide room service to guests.
What Are the Benefits of Robots in Hospitality?
One of the main benefits is the unparalleled level of internal automation. As a result, the ‘regular’ staff is free to focus on tasks specifically directed towards the guests. Robots in the hospitality sector can perform functions 24 hours a day, which would otherwise be impossible for employees. Numerous tasks are carried out with the necessary and higher precision, and, finally, the presence of robots gives a restaurant an advanced, modern appearance, which can be very appealing to guests. Below, we’ve listed some other advantages of hospitality robots for you.
Are There Also Disadvantages to Automating Hospitality?
Of course, there are not only benefits associated with robots in the hospitality sector. There are always some disadvantages to consider with the automation of hospitality. For example, some tasks will still need to be performed by a human, such as answering unprogrammed questions. Another pitfall is that many guests may still prefer to pass their specific requests to a human server, which isn’t possible with hospitality robots. Additionally, guests might not appreciate the somewhat ‘cold’ nature of hospitality robots. Unfortunately, even the most advanced robots haven’t yet been developed to the extent that they can appear as human and personal as regular staff.
Why Contactless Payment Has Become the New Standard
Contactless payment methods are becoming increasingly important, especially in the hospitality industry. Contactless payment is a streamlined way to confirm bookings and, of course, to pay for services. This makes the entire payment process not only much simpler but also much faster. Contactless payment methods are not only very user-friendly but also much safer than cash payments.
What Are the Benefits of Mobile Check-In Apps for Hospitality?
Contactless payments are happening more often and are becoming more important, but mobile check-in and ordering apps are also becoming increasingly popular. There are many advantages associated with mobile check-in and ordering apps. These include enhancing customer experience and faster service, as well as the ability to add very specific offers to the app. This way, as a hospitality owner, you can always stay one step ahead of your competition!
Contact Fulin Robots!
Want to Experience the Benefits of Robots in Hospitality?
Is automation in the hospitality sector precisely what you’re looking for? And would you, for that reason, like to experience the benefits of robots in hospitality? Then you can request a free quote from us to see if it’s really something for your business! Of course, you also have the option to contact us to gather all the information about our hospitality robots you need. You can use our contact form, and it’s also possible to call or email us. Our phone number is 036-7601176, and we can be reached by email at info@fulinrobots.nl. Our specialists will then provide you with all the necessary info, and together, we can try to find the robot that best suits you!
